Privacy policy

When you place an order we process the details needed to fulfil it: your name, contact details, delivery address and order history. Payment details are processed by Payfast — we never receive your full card details.

To process and deliver your orders, provide customer support, send order and delivery notifications, and (with your consent) send marketing communications you can unsubscribe from at any time.

We share information with service providers who help us operate the store, including our cloud hosting and database provider, Payfast (payments) and our courier partner for delivery.

Order and tax records are kept for five years as required by South African tax legislation. Marketing contact details are kept until you unsubscribe, after which we retain only a suppression record so we do not contact you again.

Your order data is stored on encrypted, access-controlled cloud infrastructure and payments are processed by Payfast, a PCI-DSS compliant provider, over encrypted connections. We do not see or store card numbers, CVV codes or banking credentials.

You may ask us to confirm what personal information we hold about you, correct or delete it, object to its processing, or withdraw marketing consent at any time. Email us and we will respond within a reasonable period, and within 30 days where the law requires it.

If you are not satisfied with how we handle your request, you may lodge a complaint with the Information Regulator of South Africa.

We use essential cookies to keep your bag and checkout working, and analytics cookies to understand how the store is used. You can choose your preference in the consent banner and change it later by clearing cookies for this site.

Privacy queries: collenngcobo@gmail.com. Responsible party: K2020183879 (Pty) Ltd, Cedar House, Ballywoods Office Park, 33 Ballyclare Drive, Bryanston, Gauteng, 2196, South Africa.