Returns and refunds

If your order arrives damaged, incomplete or incorrect, contact us as soon as possible with your order number and photographs so we can arrange a replacement or refund.

Because you buy online, section 44 of the Electronic Communications and Transactions Act gives you 7 calendar days from delivery to cancel your order and return it for a refund, no reason needed. Fragrances and body care must be unused, unopened and in their original sealed packaging — for health and hygiene reasons we cannot accept opened or used products unless they are faulty.

You pay the return shipping on a change-of-mind return. We pay it when the item is damaged, faulty or not what you ordered.

Email or WhatsApp us with your order number, the items you want to return and photographs where relevant. We confirm the return, tell you how to send it back or arrange a Courier Guy collection, and track it to completion.

Under the Consumer Protection Act you have 6 months to return a product that is defective, unsafe or not fit for its intended purpose, and you may choose a repair, replacement or refund. Report transit damage or a leaking bottle within 48 hours of delivery so we can claim with the courier.

Approved refunds are processed back to the original payment method through Shopify and Payfast within 5 business days of us receiving and inspecting the return. Bank processing times may add a few business days. EFT and invoice payments are refunded to the account the payment came from.

Returns address: Cedar House, Ballywoods Office Park, 33 Ballyclare Drive, Bryanston, Gauteng, 2196, South Africa